FAQ

Frequently Asked Questions

Take a look at our Frequently Asked Questions for quick answers to common questions. Still have something on your mind? We'd love to hear from you! Email us anytime, and we'll make sure to help you out. At 4CustomPromo, your satisfaction is our priority!

1: How can I see what my imprint will look like prior to ordering?

You will receive a digital proof via email before your order is produced. We require your approval via email before proceeding with production.

2: What is the order process at 4CustomPromo?

To place your order, first request and approve a free digital proof, then complete the payment. Your order will be produced, shipped, and delivered to you. For more details, visit the 4CustomPromo Order Process page on our website.

3: Where can I upload my artwork?

Upload your artwork either through the "Make Inquiry" button or directly on the product page under the "Add Your Artwork" section.

4: How can I get my free digital proof?

Request your free digital proof on the product page. Complete the form and upload your logo file to proceed.

5: What if my artwork consists of multiple files but the website only allows uploading one?

If your artwork includes multiple files, please email them to us directly at [email protected].

6: What are the benefits of uploading a vector logo file, and can I upload other types of files?

Uploading vector logo files (AI, PSD, EPS, PDF, etc.) ensures better printing quality and faster order processing. We also accept other formats such as PNG, JPG, JPEG, CDR, BMP, and SVG.

7: Do you have free shipping service?

Yes! We offer worldwide free shipping. For every order, one of the two available shipping methods will always be free. You can choose between the free shipping option or a faster paid shipping option.

8: What is the estimated delivery time?

The estimated delivery time is the production time plus the shipping time. The estimated delivery time starts once proof approval is given.

9: What are the minimum order quantities?

Minimum order quantities vary by product. Please refer to the individual product detail pages for more information.

10: What is a setup charge?

Most of the items we offer have setup charges. These are NOT art preparation charges. They cover the cost of creating the screen, die, or other tools needed to imprint your specific graphic. In some cases, if you place an exact reorder for the same item, you may not have to pay the setup charge again, or only a small fee may apply.

11: Can I add, cancel, or delete items on my order?

You may add, change, or delete items from an order prior to production. You will be responsible for any costs incurred after placing the order. Once production begins, you are responsible for the full purchase amount. Production will not start until we receive your digital proof approval.

12: What are the accepted payment methods?

We accept PayPal, credit and debit cards, wire transfers, ACH transfers, and invoice payments.

13: Do I have to pay international taxes or duties?

Your order may be subject to import duties and taxes once it reaches your country. We have no control over these charges and are not responsible for customs clearance fees. Please contact your local customs office for details.

14: What if my order is defective?

Once an order is approved and printed, it cannot be returned to the factory. If a defect occurs, contact customer service within 40 days for return instructions. Do not ship any items before receiving our instructions.

15: How do you handle trademarks?

By submitting your artwork, you confirm that you hold all necessary rights to use and reproduce any logos or images provided. You agree to fully indemnify and hold 4CustomPromo harmless from any claims, damages, or liabilities arising from intellectual property disputes related to your order.